refund policy

at 3aem, we source vintage, archive and pre-loved clothing. due to the unique and often one-of-one nature of these pieces, we do not offer exchanges or additional goodwill returns outside of your statutory rights.

order cancellations

if you wish to cancel your order before it is dispatched, please email us at 3aem.shop@gmail.com within 24 hours of placing your order.

we aim to process and dispatch orders as quickly as possible, so we cannot guarantee that cancellation requests made after this time can be accepted.

if your order has already been packed or dispatched, you may still use your statutory right to cancel once the item has been delivered, as set out below.

returns and your right to cancel

if you are buying from us online, you have the right to cancel your order within 14 days of receiving it.

once you have notified us that you wish to cancel, you then have a further 14 days to return the item.

to start a return, please email 3aem.shop@gmail.com with your order number and the item you wish to return.

items must be returned in the same condition they were received: unworn, unwashed, unaltered, undamaged, and with any original tags, labels or packaging still attached where applicable.

customers are responsible for return postage unless the item is faulty, damaged on arrival, or materially not as described. we recommend using a tracked service, as the item remains your responsibility until it reaches us.

once we receive the returned item, we will process your refund within 14 days. refunds will be made to the original payment method.

standard delivery costs will be refunded where required by law. upgraded, express or premium delivery costs are non-refundable beyond the standard delivery amount.

if an item is returned used, damaged, altered, washed, marked, missing tags, or handled beyond what is necessary to inspect it, we may make a deduction from the refund to reflect any loss in value.

vintage, archive and pre-loved condition

each item has a history and may show signs of previous wear, age or handling, even if labelled as deadstock, unworn or new old stock.

we carefully inspect, photograph and describe each piece before packaging, including any notable imperfections. minor signs of wear that are shown or described in the listing are not considered faults.

because vintage and archive pieces are not brand new, please read the full description, view all images and check the measurements before purchasing.

faulty, damaged or not as described items

if your item arrives faulty, damaged or materially not as described, please contact us as soon as possible at 3aem.shop@gmail.com.

please include your order number, clear photos of the item, the packaging, and the issue you are reporting.

we photograph all stock before packaging so we can compare the item’s condition before dispatch and after delivery.

where an item is confirmed to be faulty, damaged on arrival, or materially not as described, we will offer the appropriate remedy in line with your statutory rights. because our items are usually one-of-one, a replacement may not be possible.

faults do not include signs of age, wear or imperfections that were shown or described in the original listing.

delivery damage

if you believe an item has been damaged in transit, please contact us immediately with photos of the outer packaging, inner packaging and the item itself.

please keep all packaging until the issue has been reviewed. this helps us investigate the matter and, where appropriate, raise a claim with the courier.

we are not responsible for damage that occurs after the item has been delivered into your possession, including damage caused by wear, washing, alteration, mishandling, attempted repair or improper storage.

sizing information

vintage and international sizing can be inconsistent, so we recommend referring to the provided measurements to determine the best fit. please note that we are based in the uk, and sizing may vary from your region’s standards.

sizing issues are treated as a change-of-mind return and must be raised within the statutory online cancellation period.

before you purchase

if you have questions about an item or need additional information, please contact us via email at 3aem.shop@gmail.com, via instagram at @___3aem, or on our website www.3aem.co.uk before placing an order.

we’re here to help ensure you feel confident about your purchase.

important note

colours may appear slightly different due to screen settings, lighting and display differences.

this policy does not affect your statutory rights.